How can we help?
Answers to the questions we hear most. Still stuck? Contact us and we'll sort it out.
Browse help topics
Step-by-step guides for getting the most out of Sura.
How to book a ride
Book a Sura ride in a few taps — from opening the app to arriving at your destination.
Read guide →How to send a parcel
Send documents and packages across town with the same trusted Sura drivers.
Read guide →Payments & fares
How Sura prices trips and the ways you can pay.
Read guide →Your safety on every trip
The features and habits that keep Sura trips safe for riders and drivers.
Read guide →Becoming a Sura driver
What you need and how to start earning with SuraDriver.
Read guide →Account & getting help
Managing your Sura account and reaching us when you need a hand.
Read guide →Refunds & fare disputes
What to do when a fare looks wrong, and how cancellation and no-show fees work.
Read guide →Privacy & your data
What Sura collects, who can see your trips, and how to get your data changed or removed.
Read guide →Deleting your account
Three ways to delete your Sura account, and exactly what happens to your data.
Read guide →Quick answers
How do I book a ride?
Open the Sura app, sign in with your phone number, set your pickup and destination, and confirm. You'll see the fare before you book and can track your driver on the way.
How do I pay?
You can pay cash on arrival or from your Sura wallet. The fare is shown upfront before you book.
How do I send a parcel?
In the app, choose Send a parcel, set pickup and drop-off, add the package details, and confirm. A driver collects it and you track it to delivery.
Is Sura safe?
Every driver is verified and approved before going online, you can track and share your trip live, and support is available from inside the app. See our Safety page for more.
How do I become a driver?
Download the SuraDriver app, register with your phone and documents, and start accepting trips once you're approved. Visit the Become a driver page to learn more.
I need help with a trip.
Reach us any time from inside the app, or use the Contact page and we'll get back to you.