Delete some of your data

Last updated: 7 August 2026

You do not have to close your account to get data removed. Pick what you want gone and we will remove it, or ask for a copy of everything we hold about you. Your account, your ability to book, and your wallet balance are all unaffected.

What happens next

1. Your request is logged against your account with a reference number.
2. Our team checks it — including whether any of it must be kept for a legal reason.
3. We remove what we can and record exactly what was removed.
4. It is completed within 30 days. Most are done far sooner.

Two things we cannot remove this way

Saved places are stored on your phone, not on our servers. Delete them in the app — Account, then the saved place — and they are gone. There is nothing on our side to remove.

Records of completed payments, fares and commission are required by law and cannot be deleted. They are already held without your name or phone number attached.