Terms of Service
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This page is a placeholder. The current, binding terms of service is available in the Sura app. The full text will be published here from our content system. Questions? [email protected]
These terms govern your use of the Sura apps and services. By using Sura you agree to them. The sections below outline the areas the full terms cover.
1. Using Sura
Who can use the service, account registration, and your responsibilities as a rider, driver, or business.
2. Trips & deliveries
How rides and parcel deliveries are booked, priced, completed, and cancelled.
3. Payments
Fares, cash and wallet payments, commissions for drivers, refunds, and disputes.
4. Conduct & safety
Expected conduct, prohibited items and behaviour, and the safety obligations of all users.
5. Liability
The limits of Sura's liability and your responsibilities during trips and deliveries.
6. Changes
How we update these terms and notify you. Continued use after changes means you accept them.